Resources
FAQS
How can we help you?
Got questions? We have answers. Discover how to get set up, connect your tools, and become a Prism pro.
Prism is an all in one ERP platform that allows trainers, syndicators, staff and owners to all manage their stable operations and horses from one centralized location.
Instead of having to manage multiple systems for stable operations, owners, communications, track work, treatments, horses, websites from multiple systems, you can do all from Prism.
Utilising the very latest technologies and hosted in the cloud, the easy to use platform can be accessed via the web or Apple and Android apps, ensuring you can manage your stable/horses from anywhere at anytime.
Created with innovation and simplicity at its core, Prism is Racing Redefined.
Absolutely. Prism is built to work from the smallest hobby trainers up to the largest multi-state, professional outfits. In fact, it brings a level of polish and professionalism to the 'little guy' that is far superior to what the mainstream city trainers currently have, helping you to improve your efficiency within the stable, provide a better working environment for your staff, better care and management of your horses as well as the best owner communications available. Pricing is based on your horse number, it is cheaper than our competitors and set up with our dedicated support team is a breeze. So if you are looking for a way to stand out, have more time to trainer winners and attract more owners, please be sure to get in contact at sales@prism.horse.
Prism is a subscription service meaning you pay per month. Pricing is based on how many horses you have and what sort of functionality you require. Starting at $50/month, you can dial up or down your subscription based on how your stable changes over time, so there is no lock in requirements. To get a tailored cost for your Stable or Syndicate, please email sales@prism.horse.
Yes, if you wish to trial the Prism system, we can set you up on our Beta trail system with your own personalised login and horse list. You can play with the system as much as you like and when you are ready to implement into your Stable, we will set up and switch you across to your Production version.
Signing up for Prism is easy. Simply email sales@prism.horse and one of our staff will be in touch within the day to discuss your requirements.
Depending on what you need and how quickly you can provide the relevant information, we can set you up anywhere from 1 day to 2 weeks. For those looking to get a custom designed website, please allow 2-3 weeks for design and build.
No. We take the utmost care to ensure you, your staff and owners experience zero downtime during the set up process. We work in the background to set it all up for you and when you are ready to push the button, we will turn everything live, ensuring completely seamless transition and launch.
To ensure the most efficiently design and build of your website, we generally need your logo, images, video and copy/content that you want for your new site. For media files, the higher resolution the better, We also have a step by step guide to setting up your website as well as being on hand to help you over the course of set up.
Prism has been built with security at its core, resulting in the most secure platform to store all of your data. The system runs on Amazon's Virtual Private Cloud, ensuring all access points, credentials, redundancy and data backups are best in class.
On top of this, Prism's Permission stack ensures that you have full control over who sees what and who get notified about events, horses etc.
Prism lets you set permissions so that it will only show what you want specific people to see. Your owners will also have restricted access so they can only see the horses that they have stakes in.
Put simply, there is no safer platform in the industry to manage your sensitive stable, horse or owner data.
Prism is a very powerful suite of tools. With all of the things it can do, getting around at first can be daunting. We've created a manual to help you get your bearings and set you on your way to using Prism like a pro. You can download the various manuals via this LINK.
Alternatively, don't hesitate to reach out to support@prism.horse.
With Innovation at its core, Prism is always on the look out for complimentary businesses to partner with.
If you would like to join our growing list of partners, then please get in contact at sales@prism.horse to discuss how we can work together for the betterment of the industry and its participants.
Your login will always be your email address and the password will be whatever you choose. This is the same for Trainers, Owners and Syndicators.
If you aren't sure of which email you have used, you can contact Prism at support@prism.horse and confirm.
Your password will be of your choosing. If you have forgotten your password, you can create a new one by going to https://www.prism.horse/portal/login and Clicking Forgot Password.
From there, enter your email and a password reset will be sent to your Email.
Click the blue "Choose your password" button and then you will be taken to a reset password screen where you can enter your preferred password.
Enter your preferred password twice and click Reset Password button.
You will then be taken to a login screen where you can login using your email and the new password.
If you are still having problems, you can contact you can contact Prism at support@prism.horse and we will be able to reset it for you as well.
For horses to merge, you need to ensure all of the following details are correct:
- Sire
- Dam
- Foal Date
If one of these details is not the same as the newly registered horse, the two wont merge.
If this happens to you, then please contact support@prism.horse and we will be able to arrange the merging of the old details with the new.
This feature is not currently available in Prism, however it is in the Roadmap.
If you wish to delete a Horse or Owner, please email support@prism.horse and we will do it for you.
This feature is not currently available in Prism due to the email being the key item required for login.
If you wish to add or change the email address of an owner or a staff member, please email support@prism.horse and we will make the required changes for you.
Owners with 0% Ownership can be found in the OTHERS tab.
As Prism is an online system, it allows you to access it anywhere at anytime, however it also means it is sometimes at the mercy of the network online or via your mobile. For the most part, networks are fine and result in 99% uptime, however wifi can in particularly be patchy, particularly in rural areas.
You may on occasion witness a blank drop down, server error notification or slowness to load, which is a sign that there is a network issue.
For these issues you can refresh the page, click out and back in to try and rectify the situation. Alternatively, you can wait for a stronger network connection, move to a different location or as a final resort, close/restart the app, browser or phone.
If you are still having problems, please email us at support@prism.horse.
Media files generally take a lot longer to upload, which is why they can be susceptible to network drop outs or patchy wifi.
As with above, these issues are network related with the only solution being refreshing the page or clicking out and back in to try and rectify the situation. Alternatively, you can wait for a stronger network connection, move to a different location or as a final resort, close/restart the app, browser or phone.
Where the recording has been taken on your phone, you can still access the file via the Prism library when you seek to upload the file again, so it isn't lost.
Prism gets a Daily Rego File from Racing Australia at 9am every day where it updates all horse movements, changes and transfer of ownership.
This can take a few days after the Stable Return and will vary each day.
If you need to add the horse straight away, please email support@prism.horse and we will be able to do this switch manually.
To be safe, we start taking clear days from the following day, so if you give the horse a treatment on the 1st and it has a clear day buffer of 3 days, Prism counts the 2nd, 3rd and 4th as clear days, so can run on the 5th.
Please note this is a guide only and you are responsible for presenting your horse clear on Race Day, however this is the method to the alert.
All users are able to manage how they receive notifications through the Notification tab under your profile section, turning on/off the items they want to be informed about across mobile, website and email.
After logging in, click on the green button with a "+" symbol at the lower right of your screen. You can send different kinds of updates to your owners:
- Pre-race reports
- Post-race reports
- Horse reports
- Photo
- Audio
- Image
Once you've chosen the kind of report, you can also add different kinds of media; from images to videos and audio clips. Once you've filled out all the necessary fields, just click on Publish and you're done.
Prism has a detailed email log that will let you see whether your email was delivered and if the message was opened or not. If the email was not delivered, the log will also indicate why the message was not delivered.
Email is one an extremely temperamental form of communication with many different variables at play, however Prism through it's partner Postmark, provides the industry's fastest and most reliable email delivery with average inbox rate of 100%.
If there is an issue with Owners receiving emails, you can check via the Email Log under the Reports module in the Prism Portal.
Prism's email log is an important reporting tool to help you manage your owner communications and see which Owners are receiving and opening your communications.
It also allows you to see who has unsubscribed or is having issues with their emails.
Status Key:
- Opened - the email has been opened by the recipient
- Delivered - the email has been delivered to the client's email but is yet to be viewed
- Processed - the email has been processed by Prism but yet to reach the Recipient
- Not Sent - there is an issue with the email address and can't be sent (i.e., incorrect email)
- Bounced - there is an issue with the email address and email has bounced (i.e., over mail limit quota)
- Unsubscribed - the email user has unsubscribed from your emails
For email status of Not Sent, Bounced or Unsubscribed, please email support@prism.horse to assist in reactivating those emails.
If the Status is Processed on an old email or if an Owner is claiming they are not receiving an email despite the Status being Delivered, it means that there may be an issue on the Owners Email Server and we will need to liaise with their IT Manager. Please email support@prism.horse if this is the case and we will follow up.
Finally, please ensure the Owners are in the Horse and have the right permissions checked to receive media - ie., Media, Reports, Noms etc. If they aren't on, click them on and save and they will then start receiving future correspondence for that horse.
Currently this feature is not supported by Prism. If you wish to add an owner that unsubscribed back into your mailing list, please email support@prism.horse and we will do it for you.
Prism automatically sends out email invitations to all of your owners once your Prism site has been deployed. In the event that they did not receive their invitation, please email support@prism.horse and we will sort things out for you.
If you no longer wish to use Prism, then please send us an email to support@prism.horse stating your intention to leave and we can co-ordinate from there.
